1. Our Role as Your Curator & Agent
Travel Eagle acts as your esteemed agent in curating and securing luxury travel experiences with our global network of partners (including airlines, hotels, and private tour operators). Our obligation is to facilitate your bookings, arrange contractual agreements between you and these exclusive providers, and meticulously manage your travel documentation. You hereby grant us the authority to act on your behalf in these matters.
While we exercise the utmost care in selecting our partners, we are not liable for the products and services delivered by these independent third parties. All arrangements are subject to the specific terms and conditions of the respective providers, which may include significant limitations of liability. These can be furnished upon your request.
Please be aware that Travel Eagle may receive commissions or other professional benefits from travel providers.
2. Your Conduct on Our Digital Estate
Access to our website is granted for your personal and non-commercial use, contingent upon your strict adherence to these terms. You agree to utilise this platform in a lawful manner and refrain from any use that is defamatory, obscene, or harmful to our reputation or that of our clients.
We reserve the unequivocal right to refuse or terminate our service to any individual at any time, without necessitating a statement of reason.
3. Information Accuracy & Evolution of Terms
We endeavor to ensure the information on our digital estate is precise; however, we cannot guarantee its absolute perfection or currency and disclaim liability for any inadvertent errors.
Travel Eagle reserves the right to refine these Terms and Conditions. The revised terms will apply to all services booked after their publication on our platform.
4. Your Account Integrity
You are entrusted with maintaining the strict confidentiality of your login credentials. You are responsible for all activities conducted under your account.
5. Indemnification
You agree to indemnify and hold Travel Eagle, its directors, and employees harmless from all liabilities, expenses, damages, or costs (including reasonable legal fees) arising directly or indirectly from your use of our website or services, or any breach of these terms.
6. Personal Well-being: Health & Vaccinations
The pursuit of well-being is paramount. It is your essential responsibility to ensure you meet all health, vaccination, and entry requirements for your intended destinations. We advise consulting with a medical specialist well in advance of your departure. Travel Eagle bears no liability for health-related issues encountered during your travels.
7. The Importance of Impeccable Documentation
We will provide you with all necessary travel documentation. It is your responsibility to review these documents immediately upon receipt to ensure all details, including names and dates, are flawless. Retain these documents for the entirety of your journey.
Travel Eagle is not liable for documentation lost or misplaced by you. Any fees associated with the reissuance of documents will be borne by you. We strongly advise reconfirming flight schedules directly with the carrier 72 hours prior to departure.
8. Pricing & Airfares
Quoted prices are subject to availability and may change until full payment is received, due to factors such as currency fluctuations and airline taxes. The final price will be confirmed before your booking is secured.
9. Financial Arrangements
To commence the curation of your journey, a deposit is required upon booking. All deposits are non-refundable. Final payment must be rendered by the specified due date to ensure your reservation is maintained.
You authorize Travel Eagle to charge the provided credit card for all agreed-upon services. Any fees incurred due to payment disputes or non-payment will be your responsibility.
10. Amendments, Cancellations & Refunds
Amending or cancelling a booking may attract fees from both the travel providers and from Travel Eagle, commensurate with the administrative expertise required. These fees can be substantial. We will advise you of potential fees whenever possible.
Refunds are strictly subject to the policies of our travel partners and are processed only once we have received the funds. Travel Eagle is not responsible for delays in refund processing by third parties. Please note that credit card processing fees are non-refundable.
11. Special Requests & Preferences
We welcome the opportunity to accommodate your specific requirements. Please communicate any special needs at the time of booking to allow us to make the necessary arrangements with our partners.
12. Your Assurances
By Commissioning Travel Eagle, you warrant that you are over 18 years of age, possess the financial means for the journey, and have ensured all persons on the booking are aware of these terms. You agree to verify all documentation, reconfirm flights, and consult official government travel advisories. Compliance with passport, visa, and identification regulations is your sole responsibility.
13. Intellectual Property
The content of this website, including its design, text, graphics, and logos is the intellectual property of Travel Eagle and is protected by copyright law. Any reproduction or use for commercial purposes is strictly prohibited without our express written consent.
14. External Links
Our site may, for your convenience, provide links to external websites. This does not constitute an endorsement, and we accept no liability for the content or your experience on these third-party sites.
15. Limitation of Liability
To the fullest extent permitted by law, Travel Eagle shall not be liable for any loss, damage, delay, or expense arising from the acts, omissions, or defaults of any third-party providers. Our liability, in all circumstances, will be limited to the maximum extent allowable by law.
16. Travel Advisory
We strongly recommend consulting the UK Foreign, Commonwealth & Development Office (FCDO) and the Sri Lanka Ministry of Foreign Affairs travel advisories prior to your journey. Travel to destinations with government warnings is undertaken at your own risk.
17. Privacy & Confidentiality
We treat your personal information with the highest level of discretion and security. Our data handling practices are detailed in our separate Privacy Policy. While we employ robust measures, the absolute security of information transmitted via the internet cannot be guaranteed.
18. Governing Law & Jurisdiction
This agreement shall be governed by and construed in accordance with the laws of England and Wales, and the laws of Sri Lanka where applicable. Any dispute, controversy, or claim arising out of or relating to this contract shall be subject to the exclusive jurisdiction of the courts of England and Wales, and you irrevocably submit to that jurisdiction. Travel Eagle retains the right to bring proceedings against you for breach of these terms in your country of residence or any other relevant jurisdiction.